- Job Openings

Job Openings

February 20, 2017

 

Technical Support / Customer Service

Viking has an opening for a full time Customer Service Representative. We are looking for candidates that will:

 * Receive orders by email, fax, and answering the telephone.

 * Answer product questions as needed; suggest information about related products.

 * Open and maintain customer accounts by recording and updating account information.

 * Enter orders and verify product availability.

 * Keep customers informed by confirming and clarifying orders. Communicate shipping or back-order delays, and track delayed packages.

 * Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; follow up to ensure resolution.

 * Maintain historical records by filing orders and related documents.

 * Assist in processing UPS shipments as needed.

 Education / Experience:

 * Must have knowledge typically obtained with a high school or equivalent diploma; college or technical school a plus.

 * Must have dependable attendance and be a team player.

 * Must have computer data entry skills and be comfortable and quick on a keyboard.

 * Familiarity with automotive parts / applications a strong plus, but not required.

Viking offers a competitive wage and benefit plan, including 401k, profit sharing, health care, personal time, etc. Please apply online by submitting your resume and include wage / salary history. Walk-ins are not accepted. Viking is an equal opportunity employer.


Posted in Employment